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Hotel Policies Kamana Lake House

Resort in Queenstown
 
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Hotel Policies

• Rates are based on single or double occupancy
• The rooms’ layout does not permit for extra beds
• 3rd adult possible in Kamana and Remarkables TWIN rooms with a surcharge of NZD90 to NZD130 per night
• Check-out time 10am – Late check-out available with additional charges
• Children under 14 stay free with parents using existing bedding
• Children 4 and under eat free. From 4 to 14 years old at discounted prices
• Pets are subject to approval and extra charges may incur
• For all payments using Credit Cards, surcharges apply: 2% Visa and Mastercard and 3% American Express
• Non-smoking property – smoking in rooms or in any non-designated area will result in additional charge / cleaning fee of 2 to 5 nights accommodation up to $5,000.
• Check-in Deposit: A credit card authorisation is collected for each room at check-in. The authorisation may be used to cover incidental items including but not limited to telephone charges, security bond, food and beverage consumption or deposit for any damage or loss incurred during your stay or cleaning charges in excess of the normal level of cleaning. Where a credit card is not available a minimum $200.00 cash deposit will be required to check-in on top of the full room charge.
 
(I authorize Kamana Lakehouse to use my credit card on file to settle any outstanding charges on my room account. )

• All in-room amenities are selected for our guest comfort; removal or damage of any hotel property will result in additional charges. Our guests comfort and safety are our top priority: we reserve the right to refuse services if the safety and wellbeing of our team or guests cannot be guaranteed.

SUSTAINABILITY
Part of our vision for Kamana Lakehouse is to operate a more sustainable business. Our sustainability plan revolves around “Less waste, less harm.” We find creative ways to reduce waste and become better custodians of our environment.

Starting with using all natural, New Zealand-made refillable luxury bathroom amenities, we are also looking closely at food waste minimisation, growing some of our own produce and using power saving initiatives. We look forward to sharing these as we grow and improve, and welcome any suggestions.

Steps towards minimizing waste:
• Using paper and metal straws
• No single-use plastic bags
• Refillable glass bottles
• No single use toiletries
• Food wastage management initiatives
• Plant-based, New Zealand made toiletries
• LED lights

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