Kamana Lakehouse (“Kamana”, “we”, “our”, “us”) values your trust and is committed to protecting your privacy. We understand that as a Kamana guest or website visitor, you may be concerned about how your personal information is collected, used, and safeguarded. This privacy policy explains how your personal information will be handled as you interact with Kamana Lakehouse.
As our services and website continue to evolve, Kamana remains committed to providing you with better, more personalised experiences. We encourage you to review this Privacy Policy periodically, as it may change from time to time.
This policy outlines how Kamana Lakehouse protects your privacy and confidentiality in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
Your Personal Information Is Important to Us
“Personal information” means information that identifies you or could reasonably identify you. The types of personal information we may collect include:
Where the personal information requested includes an email address and/or mobile number, Kamana will only contact you through those channels if you have consented to such communication.
Kamana Lakehouse is fully committed to complying with the New Zealand Privacy Act 2020 (NZPA) and believes that this Privacy Policy represents both fairness and best industry practice.
Information We Collect About You
We generally collect personal information that you provide directly to us, for example when you:
In some cases, we may receive information about you from third parties such as travel agents, booking platforms, or corporate partners. We will only do so where it is unreasonable or impracticable to collect the information directly from you, and we will take reasonable steps to notify you when this occurs.
Kamana collects personal information only for purposes directly related to its operations, including providing and managing accommodation, hospitality, and related services; processing payments; improving guest experiences; and communicating offers or information that may be of interest to you.
We may also collect limited sensitive information (such as health or accessibility needs) where necessary to ensure your comfort and safety during your stay. Sensitive information will only be collected and handled in accordance with the NZPA and the IPPs.
Use of Cookies
Kamana uses cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how visitors interact with our site.
Most browsers automatically accept cookies, but you can choose to disable them in your settings. Please note that disabling cookies may affect certain website features, such as pre-filled forms or personalised content.
Cookies do not contain personal information about you; they simply act as a unique identifier that allows us to better tailor your online experience.
Using and Disclosing Your Personal Information
Kamana will not use or disclose your personal information except as outlined below:
We may disclose your personal information to our related entities, contractors, or third-party service providers (such as IT support, payment processors, or marketing agencies) who assist us in delivering our services. These third parties are bound by confidentiality obligations and may only use your information for the agreed purpose.
Transfer of Information Overseas
Kamana Lakehouse operates primarily in New Zealand. However, some of our service providers may be located overseas (for example, cloud hosting or reservation system providers). When your personal information is transferred or stored outside New Zealand, we will take reasonable steps to ensure that it is protected by privacy standards consistent with the New Zealand Privacy Act 2020.
Business Transfers
If Kamana Lakehouse sells, transfers, or restructures its business or assets, personal information may form part of the transferred assets. In such cases, we will take reasonable steps to ensure that your personal information remains protected and is only used for legitimate business purposes.
Information and Promotional Emails
From time to time, Kamana may send you information or promotional communications about our products, services, or special offers. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
All marketing communications comply with the Unsolicited Electronic Messages Act 2007.
Storage and Security of Your Information
Kamana Lakehouse stores personal information in both electronic and paper formats. We take reasonable precautions to protect your information from loss, misuse, unauthorised access, modification, or disclosure. These precautions include secure servers, encryption technologies, password protection, and restricted staff access.
When personal information is no longer required, it will be securely deleted or de-identified in accordance with applicable laws.
Accessing and Correcting Your Information
You have the right to access and correct any personal information that Kamana Lakehouse holds about you. To do so, please contact us at book@kamana.co.nz
We will respond to your request within a reasonable timeframe. If we are unable to provide access or make a correction under the NZPA, we will explain why and advise you of your options.
Links to Other Websites
Our website may contain links to third-party websites. Kamana Lakehouse is not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.
Email Communications
We may retain the content of any email correspondence with you as required for record-keeping or to comply with legal obligations. Emails may be monitored for quality assurance or security purposes.
Complaints
If you have concerns about how Kamana Lakehouse handles your personal information, please contact us in the first instance. We will respond promptly to address your concerns.
If you are not satisfied with our response, you may refer your complaint to the Office of the Privacy Commissioner at:
Website: www.privacy.org.nz
Phone: 0800 803 909
Children’s Information
Kamana Lakehouse does not knowingly collect personal information from individuals under the age of 13. If you believe that a child has provided personal information to us without parental consent, please contact us immediately and we will take steps to remove it.
Acceptance and Changes to This Policy
By using our website, booking our services, or entering our premises, you acknowledge and accept the terms of this Privacy Policy. Kamana Lakehouse may update this policy at any time, and the revised version will be published on our website. Your continued use of our services constitutes acceptance of any changes.
How to Contact Us
If you wish to access or correct your personal information, make a complaint, or have any questions about this Privacy Policy, please contact us:
Kamana Lakehouse
Email: book@kamana.co.nz
Website: www.kamana.co.nz
